SMS Privacy Policy & Terms of Service

Last Updated: April 16, 2025

Omaha Window Washing (“OWW,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and protect your information in connection with our SMS communications and is compliant with SMS carrier and The Campaign Registry (TCR) requirements.

Visit our general Privacy Policy and Terms of Service at:
👉 www.omahawindowwashing.com/termsconditions

Privacy Policy (SMS-Specific)

🔍 What Information We Collect

When you opt in to receive SMS messages from us (via online forms, phone call, or other methods), we may collect:

  • Full name

  • Mobile phone number

  • Appointment/service details

  • Date/time of service or booking

  • Communication preferences

We do not collect any sensitive personal data such as financial or health-related information via SMS.

📬 How Your Information Is Used

We use your phone number to send:

  • Appointment confirmations and reminders

  • Scheduling updates or reschedules

  • Service status updates (e.g., crew en route)

  • Follow-up or satisfaction check-ins

  • Billing notifications or estimates

🔒 Who Your Information Is Shared With

Your personal information is never sold, rented, or shared with third parties or affiliates for marketing purposes.

SMS consent is not shared with third parties or affiliates for marketing purposes.

We only share data with trusted service providers (e.g., our CRM or SMS delivery platforms) necessary to deliver communications you’ve opted in to receive.

SMS Terms of Service

By opting in to SMS from Omaha Window Washing through our web forms, direct contact, or by any other means, you agree to receive text messages from us for the following purposes:

  • Appointment scheduling

  • Appointment reminders

  • Service updates

  • Post-service instructions

  • Billing or estimate notifications

Message frequency may vary.
Message and data rates may apply depending on your carrier plan.
To opt out, reply STOP to any message at any time.
For assistance, reply HELP or contact us at www.omahawindowwashing.com.

📍 Where to View This Policy

To comply with carrier rules:

  • A link to this SMS policy is provided near all submission forms on our website.

  • This policy is also linked in the footer of every page on www.omahawindowwashing.com.

General Terms and Conditions

Last Updated: April 16, 2025

These Terms and Conditions ("Terms") govern your use of the website operated by Omaha Window Washing (“OWW,” “we,” “our,” or “us”), and your interactions with us, including the use of our services, communications by phone or SMS, and site access. By visiting this website, submitting a contact form, booking a service, or initiating communication with OWW in any form, you agree to be bound by these Terms.

1. Use of Services

OWW offers professional window cleaning services, which may include interior and exterior window cleaning, screen cleaning, and related exterior services. Services are offered on a one-time or recurring basis depending on your booking.

You agree that:

  • All services are provided on a best-effort basis.

  • Service results may vary due to condition of the windows, screens, frames, weather, age, or existing damage.

  • OWW reserves the right to decline or cancel services at our discretion.

2. Scheduling and Access

By booking a service through this website or any other method, you confirm that:

  • You are the legal occupant, owner, or authorized agent of the property.

  • You will provide access to all areas scheduled for service at the appointed time.

  • You agree to remove fragile items, furniture, or obstructions before our arrival.

  • You are responsible for ensuring safe working conditions (e.g., unlocked gates, cleared walkways, pets secured).

If the crew is unable to access the jobsite or is delayed due to unprepared conditions, OWW reserves the right to reschedule the job and/or assess a return trip fee.

3. Payment Terms

  • Payment is due upon completion of service unless otherwise agreed in writing.

  • We accept credit/debit cards, checks, or online payments.

  • Unpaid invoices may result in service suspension and/or additional fees.

  • OWW reserves the right to charge for cancellations made with less than 24 hours' notice.

4. Liability and Risk Acknowledgment

By initiating communication, booking services, or interacting with OWW in any way, you agree to the following NO LIABILITY policy:

  • OWW and its employees, contractors, or agents are not liable for any damage, breakage, water penetration, screen tears, insect entry, discoloration, or mechanical failure of windows, screens, frames, siding, decks, doors, trim, or any surrounding structure that may occur before, during, or after service.

  • You accept that windows, frames, and surfaces are subject to deterioration, and that cleaning may reveal pre-existing damage or defects not visible prior to service.

  • OWW is not responsible for damage to landscaping, paint, fixtures, electronics, or flooring resulting from water exposure or ladder placement.

  • You agree that climbing or ladder use is inherently risky, and you accept all risks associated with service on your property.

  • No warranties or guarantees are expressed or implied unless provided in writing.

  • By allowing OWW to perform any service on your property, you waive any and all claims against us for injury, loss, or damages of any kind.

If you do not agree with these terms, do not use this website, contact our business, or book any services.

5. SMS and Communications Policy

By providing your phone number or contacting OWW:

  • You consent to receive SMS text messages from us related to scheduling, confirmations, and service reminders.

  • Message and data rates may apply.

  • You may opt out at any time by replying STOP.

  • We do not share or sell your personal information or SMS opt-in data with third parties, except as required to provide service.

6. Cancellation & Rescheduling

  • OWW reserves the right to cancel or reschedule a job due to weather, unsafe conditions, or crew availability.

  • Customers must give at least 24 hours notice to cancel a job or may be subject to a $50 cancellation fee.

7. Property Conditions

You agree that:

  • All surfaces are safe to clean and structurally sound.

  • OWW is not responsible for the failure of materials (seals, caulking, hardware) during or after cleaning.

  • You release OWW from responsibility for any damage resulting from cleaning aged or compromised windows, seals, frames, siding, paint, or fixtures.

8. Intellectual Property

All content on our website — including text, logos, graphics, and design — is owned by OWW and may not be copied or used without written permission.

9. Governing Law

These Terms shall be governed by the laws of the State of Nebraska. Any disputes will be resolved in the courts of Douglas County, Nebraska.

10. Changes to Terms

OWW reserves the right to update these Terms at any time. Continued use of our services or website constitutes your acceptance of those changes.

11. Contact

Questions? Contact us at:

Omaha Window Washing
admin@omahawindowwashing.com
7511 North 116th St.
Omaha, NE 68142
Phone: (402) 935-1712

🔒 12. Indemnification Clause

You agree to indemnify, defend, and hold harmless Omaha Window Washing and its employees, agents, contractors, officers, and owners from and against any and all claims, losses, liabilities, damages, fines, penalties, costs, and expenses (including reasonable attorney’s fees) arising out of or related to:

Your breach of these Terms

Misuse of our services or site

Any property damage or personal injury resulting from conditions at the service site

🔍 13. False Claims or Disputed Charges

Any disputed charges must be brought to our attention in writing within 7 calendar days of the service date. After that time, all charges are considered final and non-refundable.

📸 14. Photo Documentation Consent

You agree that Omaha Window Washing may take “before and after” photos of your windows and surrounding areas for the purpose of:

Demonstrating service quality

Internal training

Marketing (with any identifying information removed)
These images will never be sold or shared with third parties and will be securely stored.

📆 15. Delays Beyond Our Control

Omaha Window Washing shall not be held responsible for delays or inability to complete scheduled services due to circumstances beyond our control, including but not limited to:

Extreme weather

Traffic conditions

Staff illness or injury

Equipment failure

Restricted access at the property

🛡️ 16. Damage Reporting Window

Any damage alleged to have been caused by our service must be reported within 24 hours of job completion and accompanied by clear photographic evidence. After this period, no claims will be considered.

17. Independent Contractors

Omaha Window Washing may use independent contractors to perform some or all of its services. These individuals are not employees of OWW. You agree that Omaha Window Washing is not liable for any actions, omissions, misconduct, or damages resulting from work performed by independent contractors.

18. Right to Refuse Service

Omaha Window Washing reserves the right to refuse service to any person, property, or situation for any reason not prohibited by law. This includes, but is not limited to, unsafe working conditions, unreasonable customer demands, aggressive behavior, or inaccessible job sites. Any such decision is made at our sole discretion and may occur at any point before or during a scheduled service.

19. Noise and Disturbance Disclaimer

Some equipment used during service may generate noise or vibration. You acknowledge that Omaha Window Washing is not responsible for any disturbances this may cause to occupants, neighbors, pets, or property owners during the course of regular service.

20. Non-Solicitation

You agree not to solicit, hire, or contract directly with any Omaha Window Washing employee, cleaner, or contractor for private services, side work, or employment outside of Omaha Window Washing for a period of 12 months following your last completed service. Violation of this clause may result in legal action or financial penalties.

21. Digital Communication Consent

By contacting Omaha Window Washing or submitting a request through our website, you consent to receive communications from us via SMS, phone call, or email. These communications may include booking confirmations, appointment reminders, service updates, or marketing offers. You may opt out of non-essential communications at any time by following the opt-out instructions provided in each message.